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VOXLMED

Warranty and responsibilities

Before buying, confirm the warranty provider, the assessment scope and the documented terms for the unit. VOXLMED organizes information and facilitates contact.

What to confirm before buying

VOXLMED facilitates the contact. The proposal must identify the seller and warranty provider; do not assume the platform takes over the supplier’s coverage.

  1. 01

    Responsibility and coverage

    Ask who provides coverage, its applicable duration, start date and covered items in the unit’s proposal.

  2. 02

    Terms and exclusions

    Confirm accessories, probes, installation, travel and exclusions. There is no single set of terms for every model or supplier.

  3. 03

    How to request support

    Contact comercial@voxlmed.com.br for routing to the team. Identify the equipment and proposal reference; send documents only through the agreed channel.

  4. 04

    Resolution process

    The team forwards the issue to the responsible party named in the proposal. Assessment, logistics, costs and resolution time must be specified for the case.

The 90-day reference for pre-owned equipment does not confirm coverage for a reference model. Each offer’s terms must be approved and documented before contracting.

Conceptual scene connecting a physician buyer and supplier to the VOXLMED system, represented by the central character analyzing data to identify an ultrasound option.
AI image created in Kairogen. It does not depict actual VOXLMED people, facilities or units.

How we review each offer before publishing

Every offer goes through human review by VOXLMED before becoming a public listing — here's what that covers today.

  1. Step 1

    Commercial and documentary review

    We check supplier identification, declared condition and available documentation before any listing goes live.

  2. Step 2

    Technical confirmation, when available

    When a qualified responsible party technically evaluates the unit, that is recorded on the listing — not every unit has this confirmation today; we ask and show what is available before you decide.

  3. Step 3

    Required fields checked

    Brand, model, condition and description are reviewed by a VOXLMED team member before the listing goes live — no essential field is left blank.

  4. Step 4

    Support until you decide

    Our team stays available to clarify what has and has not been confirmed about the equipment, until you decide.

Frequently asked questions

Still have questions about warranty?

Talk to a consultant