Maintenance with a clear scope
Every step documented, every cost kept separate from what's already included — no promise the operation can't keep.
How it works
Customer request
Technical visit
Diagnosis
Technical report
Quote (when needed)
Customer approval
Plan term
12 months
Contract term option — exact terms presented before signing.
24 months
Contract term option — exact terms presented before signing.
No price or commercial advantage is shown here — final price and terms are always presented directly by a consultant, before signing.
What's what
Included in the plan
- Corrective visit for assessment and technical diagnosis
- Technical report after the visit
- Record of service history and documents
Conditional on the contracted plan
- Preventive maintenance — only when expressly included in the chosen plan
Charged separately
- Parts
- Transducers
- Accessories and consumables
- Replacement or repair — only after the quote is approved
Not promised
- Availability/uptime guarantee
- Fixed turnaround for an on-site visit
- Remote diagnosis
- Resolution on the first visit
- Coverage equivalent to the manufacturer's
Report structure
- Visit date
- [to be filled in]
- Equipment
- [to be filled in]
- Technical finding
- [to be filled in after assessment]
- Identified part/component
- [when applicable]
- Next step
- Separate quote, subject to approval
In the ecosystem
Buyer
Tracks the request and the documents generated at each step.
Supplier
Logs the service performed and the visits carried out.
VOXLMED
Organizes the evidence — report, quote and approval, never a loose promise.
Marcos
Explains what's included, what's excluded, and what hasn't been informed yet.
Declared terms
The maintenance plan covers exclusively the services described in the contracted proposal. Parts, transducers, accessories, consumables and components are not included. When a replacement is needed, the item will be identified after the technical assessment and presented in a separate quote, subject to customer approval. The plan does not establish a guarantee of equipment availability, remote service, or a fixed turnaround for an on-site visit. The contract term may be 12 or 24 months, depending on the chosen plan.